Refund Policy

At My Store, we understand that sometimes a product may not meet your expectations or needs. That's why we have a straightforward and customer-friendly refund policy in place to ensure your satisfaction.

Our refund policy allows you to return any item within 30 days of purchase for a full refund. Whether you changed your mind, received a faulty product, or simply didn't like it, we've got you covered.

To initiate a refund, please follow these simple steps:

1. Contact our customer support team within 30 days of receiving your order. You can reach us via email, phone, or live chat. Our dedicated team is available 24/7 to assist you.
2. Provide us with your order details, including the order number and the reason for the return. This information will help us process your refund quickly and efficiently.
3. Once we receive your request, our team will review it and provide you with further instructions. In some cases, we may ask you to return the item to us for inspection.
4. Upon approval, we will initiate the refund process. You can expect to receive your refund within 5-7 business days, depending on your original payment method.

Please note that certain items may not be eligible for a refund. These include personalized or customized products, intimate or sanitary goods, and items that are non-returnable for hygiene reasons.

Additionally, to qualify for a refund, the item must be in its original condition, unused, and in the same packaging as when you received it. Any signs of wear and tear or damage caused by the customer may result in a partial refund or denial of the refund request.

For any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience at My Store is nothing short of exceptional.